/RANT ON
So, lets say that I call you about something and I start with, “Hello, my name is Corey.”
Then, I wait.
Do you know what I want? OF COURSE NOT!!!
Let’s say that all you’ve said, in your professional capacity, is whatever your company requires as, “Hello.” Should I expect that you’re going to immediately interrupt me as soon as I’ve said 1/2 sentance?
OF COURSE NOT!!!!
So, why is it that almost everyone that I receive calls from at work expect this to happen to them? Am I the only polite person on the planet? I don’t think so. I don’t even think that I’m that polite.
But, it seem that in around 1/3 of the calls I receive in a day, here in the billing office of the gas company, the caller seems to think that if they tell me their name, I will magically know the reason why they called and can take over the conversation at that point.
I can’t.
Another 1/3 of the callers think that I can psychically glean their thoughts from only hearing 1 sentance about something totally unrelated, like “I’m moving.” These people wait approximately 1 second of silence and say, “Hello?” as if I wasn’t there. So, either they’re expecting to be instantly interrupted or they’re use to calling on the world’s worst cell phones, which drop the call often.
ARE THESE PEOPLE NUMB????
I didn’t mention the 10% who call in and input their account number into the IVR, only to say, “You have my account number, right?” only to have called from a blocked line or through an antique telephone switch that doesn’t translate the phone call’s metadata (or the software just isn’t working on my computer).
I can guarantee that if you’re ever in a situation where you input your account number to speed things up, it’ll show if you keep your mouth shut about it and it won’t be there if you assume. Don’t ever mention the phrase! :lol: You’ll jynx it!
perhaps I should rename this post to appear like an episode of Seinfeld, since its about nothing
/RANT OFF