Here I am at work, not doing much work. I am on the phone and ready to take a phone call from one of our customers. However, they don’t seem to be calling in. This is a good thing. That means that they are either not on the internet and don’t care about their connection right now, or they’re able to surf fine (meaning that our service is working! we don’t WANT them to have to call).
So, I’ve not ever really gone into any detail about my new job. I’ve only mentioned that I have a new one. There’s a reason for that, of course. I didn’t want to “put it out there” only to find that it wasn’t a good fit. So far, I thin that it is a good fit. I’ve enjoyed this job from the moment I was offered the position.
I work for an ISP. From what you’ve read before on my little slab of the intarwebs, you’ll notice that I have a bent toward the more technical, computery stuff. This job is a 1st level technical support position, so I get a lot of exposure to computery stuff. Its not incredibly in depth and it can be repetetive at times, but the pace is usually varied and there are some slower times where you can recharge and soak up any new information that you need.
There is room for vertical movement and the company is rapidly expanding, despite the apparent economic climate. It makes sense, of course, as we service underserved or unserved areas. I am hoping to go up a rung or two, as well, and continue to play a valued part of this company.
Hey there, ISP buddy. I do believe we’re part of the same tree, just different branches.
Blog more, please.
I thought tech support was usually a very frustrating job, but I guess it depends on the quality of connectivity provided by the ISP. If the connectivity is great, you’ll have very few issues to deal with.
Of course, I guess you still need to educate customers from time to time on the basics of network connectivity.
I wish you luck on your career. Just do your best and keep on contributing to the goals of your organization. Soon you will reap all the rewards of your hardwork.
God bless!
I still haven’t heard from them. I don’t think I will.
*sniff* you smell comment spam? *sniff*
Smells ok. Not OT and the referral looks decent. Link’s before my time…
Way to go Corey! This job definitely fits you better than serving as a human answering machine for lazy natural gas customers so kudos on that big time. I can’t wait till you rise through the ranks and become a level 2 or level 3 technician. It’s time that your talents are properly valued and appreciated!
Ah, the good ol days of ISP tech support. I have my share of funny stories, horror stories and stories I don’t like to recall at times.
The one thing I got from doing ISP tech support long ago was I absolutely hate talking on the phone nowadays and I hate most people.
@drew – I can’t say that I disagree with you on that sentiment. Its a job, though, and its better than working for a company whose client is a natural gas distributer. There aren’t any “easy” deposits out there any more, so I am glad that the company that I work for now has a tangible product that I can follow the source to the end product without becoming enraged.