So, you have been granted Power of Attorney over someone’s affairs or named as Executor of an Estate. Why is it that you think that everybody that you call on the phone will magically know this? Why do you get all excited and in a huff when its pointed out that you will have to send that document to the company that you’re trying to do stuff with? I mean, really! What makes you think that any company would release private information to you without proof that they could do so?
Relax! Don’t let anyone pee in your corn fklakes any more. Take a moment and give your head a shake. When you’re politely provided with a reasonable solution for your unreasonable demand, just take the advise and DO IT. Your stomach will thank you and the antacid companies can relax their production lines a bit.
We know that its likely an emotional time for you. That is why you’ll always be provided a solution to your problem. Sorry for your troubles, but remember…we’;ll protect your information just as vigilantly.
I once took a call from a daughter whose mother passed away who had the same last name and lived right next door! I explained that I believed that she indeed was the executor, and yes, the probability of having the same last name and living next door if not legit would be very low but we really required those forms. She was incensed but my supervisor backed me up on this! I felt silly for going through all the trouble but what can you do?
OMG! You just brought back some bad memories Corey. It’s really crazy how people just think that just by ’saying’ they have POA over somebody it magically releases any restraints from the people holding very private information on somebody.
It used to sicken me when people didn’t want to hear the right solution to their problems, but instead wanted me to break the law and risk my job just so they wouldn’t have to take the few days time needed to rectify their situation.
I feel for you Corey, as I know what you’re doing here in this post.
Feels nice to get it off the chest doesn’t it?
OH! And (Off topic) but we should get together and watch the fireworks this year on Canada Day huh?
I’m going to take a shitload of video and pictures.
Our side of the river’s gonna be a mess to sit at, after all that construction for the new ramp, which will still not be finished before the winter.
Come on over to my side then. They say the best spot this year will be that walkway behind the Library.
Try to develop an answer along these lines:
“Mr. X, I’m sure that you’re really Mr. X, but you must realize that if you weren’t Mr. X and I believed that you were Mr. X, you as the real Mr. X would be very upset that I took your word for it and didn’t verify. On the other hand, if you were really Mr. X, you would be very glad that I’m indeed confirming that you’re Mr. X and making it safer for you in the long run. So please understand, Mr. X, that this process is actually good for your own safety in the long run.”
hari, we’re are a group of people that understand logic, but the people that Corey is referring to just don’t hear or understand logic. I believe they’re the only ones that call in, as the rest of us just understand and do the right thing first. (Most of the Time)
I’ve been there and done that. Can’t say I miss it though.
@hari - I agree with you. This is how it should happen. However, with IQ=shoe size (even in European sizes), oft times, you will come up against resistance. Hence, the rant.
Weren’t you issued a smelly trout to smack them around with Corey? Or did you wear it out already?