So tomorrow, I am supposed to get Rogers Home Phone and ditch Aliant, consolidating my bill and saving a few bucks in the process.
That was supposed to get it.
If you recall my rant earlier about Aliant’s shoddy record of service, you’ll understand why I don’t want to do business with them any longer. We’ll overlook the time when the neighbors had some work done and the tech unhooked our phone and they did not hook us back up for 2 days! No we won’t forget!
Ironically, they sent a little insert with our last bill, showing why we got a $3 customer service credit, explaining that they did not meet regulatory requirements for service in 2004 or 2005, but are improving in 2006. What a joke!
Seems that my switch will now occur on Monday. Why? Because Aliant had some pending work order activity. “What,” You say? Are you stupid, Corey? Did you ask for changes before a switch of providers? NO! Seems that the slimy Aliant rep that I spoke to on July 4th, decided to get a commission for herself and do a new move order for us for that morning, rather than complete the original order for July 1st, which should have hooked us up when we wanted to, instead of leaving us without a phone for days. Seem familiar, Mr MacBros?
I supposedly got the order cleared. The (likely loyalty rep) agent I spoke with was going to “comlete” the order. Upon asking what was there to complete, he claimed that that was the way it was done, even though we already have dial tone. My suspicion is that the jerk is going to unhook us and we won’t have a phone for the weekend (which is really bad, since I need to be in contact with my parents this weekend about travel plans). We’ll see if they live up to their reputation or whenther they continue to ignore their customers.
So Rogers can’t connect till Aliant gets their asses out of there first?
You’re to nice Corey, you should have demanded a supervisor and got the order completed like yesterday! :-w
I am all so familliar with this BS.
PS: I love my new role at work, telling these boobs how to do their jobs. LOL
They try to get their sale and expect me to make credits for their F’ups. I show them the EBD FID and how to use it.
They like to lie too, and since I’ve done their job, I know what they can do, and tell them to do it themselves.
I don’t get bonuses for adjustments and fixing mistakes, so if they want to screw things up, they can fix em…
Sorry went off topic there. LOL
But anyway, You should be jumping down a supervisors throat, I think you’ve waited long enough.
Actually, I wasn’t that nice about it. The new date is because Rogers needs to take that long, due to CRTC rules. Aliant fucks up and Rogers suffers.